Delivery & Returns Information
All parcels are hand packed and posted from our UK based atelier. Parcels are sent 1st Class through the Royal Mail - meaning you’ll be opening your brand new items in no time at all. You don’t even have to worry about not being in for delivery - your goods will be packaged up in discrete, letterbox sized packaging. We have made the effort to do all that we can to ensure that our packaging is both environmentally friendly and recyclable, reducing unnecessary waste. Postage and packaging costs £2.99 as standard - with orders of over £30 qualifying for free delivery.
If you live outside of the UK, international delivery is available.
We understand that sometimes, things aren't as they are expected and things don't fit the way they should. If this is the case, then we do welcome returns. If you need to make a return, then contact us by email at firstname.lastname@example.org with your order number and we'll talk you through the returns process.
We do ask that for hygiene reasons that knickers are tried on over the top of your own underwear. Any underwear that we suspect has been worn by the buyer will not be accepted as a return and we hold the right to refuse refunds in this case.